Overview Sometimes you may need to remove a record from the Clearinghouse, possibly due to erroneous entry. If there is an Order related to the record, the delete option will not be available. Solutio...
Overview You may receive a Blank error when trying to clear a person in Connect. This is maybe due to the fact that, in OnDemand, both the person record and org record were marked as inactive. Solu...
Overview You may encounter an email is invalid or email already exists error when trying to change/update a person's email address in Connect. This error is due to the fact that a person in the organi...
Overview After attending a class, its date in Profile History does not correspond to the Start Date of the class. Information This is expected functionality. The date column displayed in Profile Histo...
Overview When clearing a person in the Clearinghouse, it is possible that an entry concerning the same person already exists in OnDemand; clearing them in the usual manner will create a duplicate list...
Overview You may face a situation where you have added an item in the OnDemand Catalog Admin, updated Connect, and attempted to add it to a Connect Form, but found that it is not listed under Items. S...