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  • Removing odd characters/words from website

    Overview Odd characters/words may appear on your website and you'll want to remove them. For example, Text/HTML, EasyDNNNews: Information Please create a support ticket with screenshots showing the od...

  • Member cannot access member-only content

    Overview Your members may be unable to access member-only items. For example, they could not download or access a newsletter specific to members, etc.   Information Please create a support ticket, and...

  • Cannot connect to FTP

    Overview You may be unable to connect with your FTP. Due to an outage, there was migration to new instance types and this might require setting up the FTP connection again.    Information To solve thi...

  • How to add a Website Analytics module

    Overview You may want to have the analytical information of your website. For example, who goes to the website and when, and what they visit when they are there. This can be done by adding an analytic...

  • DNN: Problems when adding a new tab

    Overview You may find problems when adding a new tab to your webpage. For example, the new tab cannot fit right on the page or the new addition is showing on all the tabs.   Information For this issue...

  • OnDemand: ICAL files won't sync

    Overview When you're uploading files using an FTP, and after syncing the files, you may notice that your uploaded ICAL files don't appear on the files list.    Information  Since this is a DNN specifi...

  • Web page contents not displaying properly

    Overview Sometimes, a user may not be able to see all the information on a web page; for example, only the header content may be visible. For example, in a webpage with information about available cla...

  • DNN: Getting your Website up and running

    Overview You may find yourself in a position where you need to get your website up and running again and make some changes. You may also need to train new employees on how to use the Website. This cou...

  • DNN: Adding code to your Website

    Overview You may want to add code to your website but don't know how to access that part.   Information GoMembers OnDemand support does not cover customization of DNN websites; it's out of scope. ...

  • Warning: Website is not secure

    Overview When visiting your website, you may see a message in the URL bar saying that the site is not secure, and would need a security certificate to make it secure. Solution To generate and install ...